Bosnaga Privacy Policy – Protecting Your Personal Data Is Our Priority

Bosnaga ("we", "our platform") operates the website bosnaga.pro and related mobile applications. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

We understand that your trust is the most valuable asset in this industry. Malaysian players deserve confidence that their personal and financial information is handled with the highest level of care and security. That's why we've written this Privacy Policy in plain, easy-to-understand language — not in dense legal jargon.

By using the bosnaga platform — whether through our website or mobile app — you consent to the processing of your personal information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Bosnaga collects several categories of information to allow the platform to operate securely and deliver a personalized experience to every user. Below is a full breakdown of the types of data we collect:

Data You Provide Directly

• Registration information: Full name, email address, phone number, date of birth, and account password
• KYC documents: Copy of MyKad or passport, proof of address, and other verification documents required for identity verification
• Financial information: Payment method details used for deposits and withdrawals (stored in encrypted format)
• Support communications: Records of your conversations with our customer support team

Data Collected Automatically

• Usage data: Games played, bets placed, session duration, platform features used
• Technical data: IP address, browser type, operating system, screen resolution, and device information
• Location data: General geographic location based on IP address for compliance and security purposes
• Cookie and tracking data: As described in Section 6 of this policy

Bosnaga uses collected data solely for legitimate purposes necessary to operate the platform. Here are the main ways we use your information:

• Account management: Create, verify, and maintain your account securely
• Transaction processing: Process deposits, withdrawals, and other financial transactions accurately and securely
• KYC verification: Meet legal compliance requirements including age and identity verification
• Platform security: Detect and prevent fraud, money laundering, and other suspicious activities
• Customer Support: Provide relevant and accurate support based on your account context
• Service improvement: Analyse usage patterns in aggregate to improve the platform experience
• Marketing communications: Send information about promotions and offers — only if you have given your consent
• Legal compliance: Fulfil reporting and compliance obligations required by regulatory authorities

Bosnaga does not sell your personal data. However, in certain limited and controlled situations, we may share your data with the following parties:

• Payment service providers: To securely process your deposit and withdrawal transactions
• Identity verification providers: To carry out KYC processes that meet compliance standards
• Game providers: Minimum information required to run a game session only
• IT service providers: For maintenance of the platform's technical infrastructure within a strictly controlled environment
• Authority: When required by law, court order, or legitimate compliance obligations

Every third party working with bosnaga is required to sign a strict data protection agreement and is only permitted to use your data for specific, limited purposes. They are not allowed to use your data for their own purposes.

Bosnaga continuously invests in security infrastructure to ensure your data is protected to the highest standard. The security measures we implement include:

• Transmission encryption: All data transmitted between your device and our servers uses 256-bit SSL/TLS
• Storage encryption: Sensitive data is stored in encrypted format using industry-standard encryption algorithms
• Access controls: Principle of least privilege — only staff who genuinely need it may access users' personal data
• 24/7 monitoring: Real-time threat detection system active around the clock
• Penetration testing: Regular security audits conducted by independent security experts
• Data segregation: Player funds and operational data are physically and logically separated

Bosnaga uses cookies to enhance your experience, ensure session security, and understand how the platform is used. Below are the types of cookies we use:

You can manage optional cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality and session security.

Under Malaysia's Personal Data Protection Act 2010 and the international standards we adhere to, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the bosnaga support team via live chat. We will process your request within 30 business days and inform you of the outcome.

Bosnaga retains your personal data only for as long as it is needed for the stated purposes or as required by law:

• Active account data: Retained for the duration your account remains active, plus the period required to resolve any outstanding transactions
• KYC Records: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering compliance requirements
• Financial Transaction Records: Retained for 7 years in accordance with financial and tax reporting requirements
• Communication logs: Customer support records are retained for 3 years for dispute resolution purposes
• Analytics data: Anonymized usage data may be retained for an extended period without a time limit

Once the relevant retention period has expired, your data will be securely deleted or anonymised in accordance with established procedures.

Bosnaga Platform not designed for individuals under the age of 18, and we do not knowingly collect personal data from children.

If we determine that a user is underage, their account will be closed immediately, all funds will be returned, and all related data will be deleted from our systems as soon as possible.

Bosnaga reserves the right to update or amend this Privacy Policy from time to time. You will be notified of significant changes through:

• A clear notice on the home page and this page when you visit
• Email to your registered address at least 14 days before the changes take effect
• In-app notification on your mobile device at next login

The effective date of the latest amendment is always displayed at the top of this page. Continued use of the platform after an amendment takes effect constitutes your acceptance of the updated policy.

For any enquiries, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the bosnaga team through the following channels:

• Live chat: Available 24/7 directly within the bosnaga platform or mobile app
• Email: [email protected] (for privacy inquiries requiring documentation)

Our team aims to respond to all privacy-related enquiries within 5 business days. For more complex rights exercise requests such as data exports or account deletion, processing time is up to 30 business days.